PRIVACY POLICY FOR INDIVIDUALS INTERACTING WITH FLOROSTONE REALTY
Effective Date: 03/01/25
At Florostone Realty, we recognize the importance of safeguarding your personal information. As a real estate brokerage and property management company operating nationwide, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly. This Privacy Policy outlines how we collect, use, store, and protect the information you provide when you interact with our website, services, and communications. Please read it carefully to understand our practices regarding your personal information.
Florostone Realty collects personal information from you through various channels, including direct interactions, online forms, and third-party sources. The types of information we collect include:
Mobile Phone Number: When you request property showings, schedule maintenance, submit inquiries, or register for services such as Tenant Web Access, we collect your mobile phone number to send and receive text messages.
User-Provided Information: Any information you voluntarily provide helps us better serve you. This includes your name, email address, mailing address, property preferences, inquiry details, rental or purchase history, and payment information.
Automatic Data Collection: We automatically collect technical data when you interact with our website, including your IP address, browser type, device information, and browsing activity. We use cookies and other tracking technologies to enhance website functionality, analyze usage patterns, and improve user experience.
Property-Related Data: For property management services, we collect information about the properties you own or rent, including location, rental rates, maintenance requests, and payment history.
We use the personal information we collect for the following purposes:
Communication: To send and receive text messages related to services you have requested, such as property inquiries, showing appointments, maintenance updates, and reminders for rental payments.
Customer Support: To respond to your questions, provide assistance with property management services, facilitate transactions, and resolve any issues.
Property Management: To manage and maintain properties, schedule repairs or maintenance, and communicate with tenants or owners about property-related matters.
Real Estate Services: To help you find a property to buy, rent, or lease, as well as send you relevant property listings based on your preferences.
Promotional Communications: From time to time, we may send you information about special offers, upcoming events, new property listings, or other real estate-related content. This communication will only be sent with your consent, and you may opt out at any time.
Operational and Legal Requirements: To communicate essential service updates, security alerts, and administrative messages. We may also use your information to comply with applicable laws, such as regulatory or legal reporting requirements.
We may send you text messages related to the following:
Promotional Offers: Updates about new real estate listings, property management services, or limited-time offers.
Event Updates: Invitations to property tours, open houses, real estate seminars, or community events.
Maintenance and Service Notifications: Information related to property maintenance requests, scheduled repairs, or other property management matters.
Payment Reminders: Notifications regarding rental payments, due dates, or account updates for property owners and tenants.
Please note that standard messaging rates may apply, and the frequency of messages may vary based on your interactions with our services.
You can opt-out of receiving text messages or marketing communications from Florostone Realty at any time. To opt-out, simply reply “STOP” to any text message you receive. Upon doing so, you will no longer receive further marketing or promotional messages from us.
For additional information or if you need help, you can reply “HELP” to any text message to receive further instructions on managing your communication preferences.
Please note that opting out of marketing messages will not impact your ability to receive critical communications related to your property management services, transactions, or administrative messages necessary for us to fulfill our obligations.
Florostone Realty complies with the guidelines established by the Cellular Telecommunications Industry Association (CTIA) regarding the use of text messaging for marketing and communication purposes. These guidelines ensure that we follow best practices in the sending of text messages to our users.
We adhere to the following CTIA requirements:
Clear Opt-In Consent: We obtain your explicit consent before sending any text messages, and you may opt out of receiving messages at any time by replying “STOP.”
Frequency Disclosure: We provide clear information regarding the frequency of messages when you sign up for our text messaging service.
Identification and Transparency: We identify ourselves as the sender of the messages, and we provide an easy way for you to opt-out or seek assistance through replies like "STOP" or "HELP."
In compliance with CTIA regulations, we ensure that our text message communications are limited to the purpose for which you have opted in. If you have any concerns about our messaging practices or CTIA compliance, you may contact us directly for assistance.
Florostone Realty is committed to protecting the privacy and security of your personal information. We use industry-standard encryption and security protocols to protect your data from unauthorized access, alteration, or disclosure. However, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information to the best of our ability, we cannot guarantee its absolute security.
We do not sell or share your personal information with third parties for marketing purposes. However, we may share your information in the following circumstances:
Service Providers: We may share your information with trusted third-party service providers who assist us in delivering real estate and property management services, such as property maintenance companies, payment processors, and real estate transaction platforms.
Legal Compliance: We may disclose your information if required to do so by law, including in response to subpoenas, court orders, or government requests.
Business Transfers: In the event of a merger, acquisition, or sale of Florostone Realty or its assets, your information may be transferred to the new entity as part of the transaction. We will notify you if this occurs and update our Privacy Policy accordingly.
You have the following rights regarding your personal data:
Access: You may request a copy of the personal information we hold about you.
Correction: If you believe any of your information is incorrect or incomplete, you can request that we update or correct it.
Deletion: You may request the deletion of your personal data if it is no longer necessary for the purposes for which it was collected.
Opt-Out: You have the right to opt-out of receiving marketing communications at any time by following the opt-out instructions in the messages or by contacting us directly.
Tracking: You can manage your cookie preferences and control certain types of online tracking through your browser settings or by using third-party tools designed to block interest-based advertising.
Please note that opting out of marketing communications does not affect your ability to receive transactional or service-related messages necessary for our business operations, such as payment reminders, property maintenance updates, or legal notices.
Our website and services may include links to third-party websites and services, such as real estate listings, payment gateways, or property maintenance platforms. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their respective privacy policies before submitting any personal information.
Florostone Realty reserves the right to update or revise this Privacy Policy at any time. Any changes will be posted on our website, and the updated policy will be effective immediately upon posting. The date of the most recent revision will be indicated at the top of the Privacy Policy. We encourage you to periodically review this policy to stay informed about how we are protecting your data.
By continuing to use our services after any changes to this Privacy Policy, you accept and consent to the revised policy.
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:
Florostone Realty
Email: [email protected]
Phone: (908) 445-5339
Mailing Address: 429 Chestnut St, Roselle Park, NJ 07204
This Privacy Policy is governed by the laws of the State of New Jersey and applicable federal laws in the United States. Any disputes arising out of or in connection with this policy shall be resolved in the courts located in Union County, New Jersey.
By using the services of Florostone Realty, you acknowledge that you have read, understood, and agreed to this Privacy Policy and the accompanying Terms of Service. We are committed to maintaining the confidentiality of your personal information and providing transparent practices for its collection, use, and protection.
This updated policy includes the Opt-Out Clause and CTIA Compliance, as requested, to ensure that Florostone Realty's communications comply with industry standards while safeguarding your privacy rights.